Quick steps
- 1Pack clubs securely and upload tracking quickly
- 2Ship only to the verified address on the order
- 3Report item-mismatch issues as soon as the package arrives
Pack for a clean delivery
Use a strong box, pad club heads and shafts, and prevent movement inside the package.
Include the order number or packing slip so the buyer can match the shipment to the transaction easily.
A careful packout reduces damage claims and helps protect your refund rate.
Ship to the verified address
The CHEX payout timing summary is tied to delivery at the verified address on the order.
Do not reroute the package to an address sent in chat, text, or email after checkout unless support confirms the change inside the platform.
Upload tracking promptly so both sides can follow delivery progress.
When buyers should speak up
Buyers should inspect the order immediately after delivery and raise any mismatch issue as fast as possible.
The faster a buyer reports an issue, the easier it is to review packaging, tracking, and listing details before the approval window closes.
Use the order record rather than off-platform messages so the full history stays attached to the transaction.