Quick steps
- 1Pay through in-app checkout only
- 2Inspect the order as soon as it arrives
- 3Document issues with photos before opening a claim
Use official checkout only
The CHEX terms summary says secure transaction protection applies only to transactions completed through the official platform.
That means the safest path is to keep payment, shipping, and delivery confirmation inside Clubhouse Exchange from start to finish.
If a seller requests payment outside the platform, do not continue the transaction.
How funds are secured
Clubhouse Exchange partners with Stripe to handle secure money movement for marketplace orders.
Payment is held while the order is in transit instead of being sent directly to the seller at the moment of checkout.
That delay gives buyers a window to confirm that the delivered item matches the listing.
Approval and release timing
Under the CHEX terms summary, funds become available to the seller after buyer approval or 72 hours after delivery to the verified address, whichever comes first.
Inspect clubs promptly so any issue is reported before that review window closes.
Keep all communication tied to the order so support can review the exact timeline if needed.
If something is wrong
Start from the order details page and document the issue with clear photos of the club, shaft, headcover, or packaging as needed.
Explain what does not match the listing and include the delivery timeline in your notes.
Support can work faster when the original listing, shipment updates, and claim details all live in the same transaction record.