Seller guide: listing, protection, and getting paid

The terms summary notes that sellers with the lowest refund rates may receive preferential treatment in marketplace promotion.

The clearest way to protect your visibility is to list condition honestly, ship on time, and avoid mismatched-item claims.

Fast responses and accurate item details help reduce disputes and protect conversion.

CHEX also references AI-assisted visual tools that help improve how products are shown to buyers.

Use strong lighting, clean backgrounds, and photos of wear points so buyers can approve faster when the item arrives.

Well-documented listings are easier to promote and less likely to create refund issues later.

The terms summary is explicit that transactions are protected only when they are completed through the official Clubhouse Exchange platform.

Do not move payment, shipping promises, or final deal terms into text messages, email, or another payment app.

If a buyer asks to complete the deal off-platform, you lose the protections tied to secure checkout and payout handling.

Ship to the verified delivery address attached to the order and upload tracking as soon as the package is in carrier hands.

Keep all delivery updates inside the platform so support can see the full timeline if a question comes up.

Payout release is tied to buyer approval or the delivery timing rules described in the fees and payout article.