Quick steps
- 1Use the platform's checkout and messaging tools
- 2Keep your contact, shipping, and payout details accurate
- 3Reach out to support if you need help with account or payment data questions
Information used to run the marketplace
Clubhouse Exchange uses the information needed to create accounts, publish listings, process orders, communicate about transactions, and support buyers and sellers.
That can include contact information, listing details, messages tied to transactions, shipping details, and payout setup information.
We use that information to operate the marketplace and to keep a clear record of each order from offer through delivery.
Payment handling and Stripe
The CHEX terms summary states that Clubhouse Exchange partners with Stripe for secure funds transfer.
Payment credentials and payout details are handled through that secure payment flow rather than by informal off-platform payment arrangements.
Keeping payment inside the platform is part of how transaction protection and payout timing are enforced.
How information is used
Marketplace information is used to process transactions, send delivery and payout updates, review claims, and help buyers discover relevant inventory.
The CHEX terms summary also references marketing and merchandising activity tied to seller fees, which supports how listings are surfaced inside and around the marketplace.
Clubhouse Exchange uses order and account context to keep those services connected to real marketplace activity rather than off-platform deals.
Why off-platform deals are different
When a transaction happens outside Clubhouse Exchange, the platform cannot apply the same checkout, review, payout, or support workflow.
That is why buyers and sellers should keep payment, shipping, and issue resolution tied to the official order record.
If you have a question about your account or transaction data, contact support through the platform so the full order history is available.